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F.A.Qs ...

frequently asked questions

How to make a reservation online ?
  • Choose your favourite hotels in Bali where you want to stay by visiting hotel page or other products and services.
  • Should you find a product or service that meet your expectation, please click "the reservation form button", then simply fill it out. not to forget to carefully the term and condition.
  • Please describe your special request (if any) on the "description" box available on the form.
  • Do recheck your email address carefully before submitting your request.
How long does it take to get the reply ?
  • We will reply all your request / reservations within one business day.
How can I be absolutely sure that my hotel room/service required is reserved?
  • Upon receiving your reconfirmation of the booking , we will send you a voucher by e-mail. The voucher bears the room/service confirmed. If you still have any doubt, please feel free to contact us on +62 361 8956014/13, or send us an email to
How do I pay the hotel reservation ?
  • Upon receiving our confirmation, your credit card details is required. It will be used as a guarantee and will be charged if there is any cancellation within certain period of cancellation policy.
  • Payment can be settled upon arrival in Bali unless different condition stated on confirmation.
  • We do accept cash / travellers cheque / Visa / Master Card.
How do I cancel the reservation ?
  • Please just email us the previous correspondence and change the subject with "cancellation for hotel name" . Cancellation deadline or due date will be stated in each booking confirmation.
What if I have a problem while on my vacation ?
  • Our well trained staffs are gladly to assist your problems that may arise. Just dial : +62 361 8956014/13. Should you contact us once you`re in Bali, no need to use the area code ( 62 361), unless by Mobile phone.

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Papua Tour Program
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